Author: QaizenX

10 Best Employee Engagement Activities that Works

Employee engagement is the alignment of employees’ attitudes, beliefs, and behaviours with those of the organization. It is not a slogan or tagline. It’s an approach to management that focuses... Read More

Complete Guide on Customer Effort Score

Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More

Employee Wellness Program & Its Implementation

Employees are the greatest asset an organization has and keeping a check on their physical and mental health is always beneficial for the organization. We have discussed the importance of... Read More

7 Types of Customers: How they Purchase?

Bargain Hunters This type of customer is aiming to get the best possible deal. Good discounts and huge deals attract them. They expect to be treated specially; with personalized products/services as... Read More

How To Master Exit Interviews With The Best Practices

What is an exit interview? An exit interview is a part of the exit process. The leaving employee and HR officer have a one-on-one meeting to be on the same page... Read More

Strategy to Create a Great Customer Experience

You first need to understand your customer’s needs, what they like and what they don’t like. And fulfil customers’ expectations. Additionally, if a customer has a concern, you must get... Read More

What is Customer Satisfaction Score (CSAT)?

How to Measure CSAT: There can be one or multiple questions for CSAT Survey. Also, questions can be changed according to the product’s or brand’s needs. Here is a single question... Read More