Employee engagement is the alignment of employees’ attitudes, beliefs, and behaviours with those of the organization. It is not a slogan or tagline. It’s an approach to management that focuses... Read More
Author: QaizenX
Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More
Employees are the greatest asset an organization has and keeping a check on their physical and mental health is always beneficial for the organization. We have discussed the importance of... Read More
Bargain Hunters This type of customer is aiming to get the best possible deal. Good discounts and huge deals attract them. They expect to be treated specially; with personalized products/services as... Read More
What is an exit interview? An exit interview is a part of the exit process. The leaving employee and HR officer have a one-on-one meeting to be on the same page... Read More
You first need to understand your customer’s needs, what they like and what they don’t like. And fulfil customers’ expectations. Additionally, if a customer has a concern, you must get... Read More
How to Measure CSAT: There can be one or multiple questions for CSAT Survey. Also, questions can be changed according to the product’s or brand’s needs. Here is a single question... Read More