How to Get a Refund on StubHub

The process for getting a refund depends on the reason for your request. If you are wondering how to get a refund from StubHub, here’s a breakdown for the common scenarios:

Event Cancellation: If the event is canceled, you will receive a notification from StubHub. You can then choose a 120% credit or a cash refund through your StubHub Wallet.
Seller Issues: If you have an issue with the seller, head to the “My Orders” section in your StubHub account. Locate the specific order and click on “Resolution Center.” Explain the issue clearly and provide evidence (e.g., screenshots, emails) if possible.