Managed IT Services in Malaysia

“Managed Services” refers to managing business customers’ technology environments on an ongoing basis through offerings that are governed through standardized SLAs. Managed IT Services in Malaysia are typically offered to cover business-critical services functions that are at the heart of a business. They enable customer productivity increases due to communication and IT advancements while removing the related complexity. Businesses are willing to pay for these benefits. Benchmarks indicate that customers are willing to pay up to five-times-higher prices for Managed Services over their unmanaged counterparts. By contrast, worldwide prices for unmanaged or best-effort connectivity are likely to remain under price pressure, as competition between Telecom operators remains undifferentiated.

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