RPA Chatbots: The Future of Customer Service | Jellyfish Technologies

RPA bots and Chatbots are often confused with each other, but in fact, they are entirely different in their roles. Chatbots are popup messages located in some corners of a webpage. Their cognitive technology enables them to resolve most of the customers’ queries with accurate and automated answers, designed to resolve routine customer service issues quickly.
If the chatbot cannot solve the query, it is only then that the request is forwarded to a live customer representative. This way, chatbots save both time and energy for both customers and customer representatives.
Whereas, RPA bots are used by the employees of a company to automate back-office business processes, which help reduce errors and operational costs.
Jellyfish Technologies follows the best RPA development and implementation practices to help businesses achieve specific automation goals. Furthermore, our AI-powered intelligent RPA solutions are highly secure, low in code, rich in analytics, and capable of dynamic interaction while debugging.

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RPA Chatbots: The Future of Customer Service | Jellyfish Technologies

RPA bots and Chatbots are often confused with each other, but in fact, they are entirely different in their roles. Chatbots are popup messages located in some corners of a webpage. Their cognitive technology enables them to resolve most of the customers’ queries with accurate and automated answers, designed to resolve routine customer service issues quickly.
If the chatbot cannot solve the query, it is only then that the request is forwarded to a live customer representative. This way, chatbots save both time and energy for both customers and customer representatives.
Whereas, RPA bots are used by the employees of a company to automate back-office business processes, which help reduce errors and operational costs.
Jellyfish Technologies follows the best RPA development and implementation practices to help businesses achieve specific automation goals. Furthermore, our AI-powered intelligent RPA solutions are highly secure, low in code, rich in analytics, and capable of dynamic interaction while debugging.

Leave a Reply

Your email address will not be published. Required fields are marked *

RPA Chatbots: The Future of Customer Service | Jellyfish Technologies

Jellyfish Technologies follows the best RPA development and implementation practices to help businesses achieve specific automation goals. Furthermore, our AI-powered intelligent RPA solutions are highly secure, low in code, rich in analytics, and capable of dynamic interaction while debugging.

Leave a Reply

Your email address will not be published. Required fields are marked *