Tag: Customer Experience

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including The BMW Group, Farmers Insurance and Principal Financial Group®, selected... Read More

FatTail, the automated direct deals company that has powered premium advertising supply for the world’s leading publishers for decades, has appointed Laura Boodram as Chief Revenue Officer. Boodram will spearhead... Read More

7 Types of Customers: How they Purchase?

Bargain Hunters This type of customer is aiming to get the best possible deal. Good discounts and huge deals attract them. They expect to be treated specially; with personalized products/services as... Read More

Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced that the Company has... Read More

CBTS, a leading provider of global communications, cloud, infrastructure, and consulting services for enterprise organizations, announces its new product, CXsync Cloud Contact Center. The solution enables small and midsize businesses... Read More

Strategy to Create a Great Customer Experience

You first need to understand your customer’s needs, what they like and what they don’t like. And fulfil customers’ expectations. Additionally, if a customer has a concern, you must get... Read More

What is Customer Satisfaction Score (CSAT)?

How to Measure CSAT: There can be one or multiple questions for CSAT Survey. Also, questions can be changed according to the product’s or brand’s needs. Here is a single question... Read More

1. Can you tell us more about yourself and your career before Acquia? My roots are in Iowa, where I grew up on a farm. I got my degree in Computer... Read More

1. Can you tell us more about yourself and your career before Acquia? My roots are in Iowa, where I grew up on a farm. I got my degree in Computer... Read More