How to Set Up ChatGPT for eCommerce Customer Support in 2025

Implementing ChatGPT for eCommerce customer support can streamline responses, reduce manual workload, and improve customer satisfaction. This guide walks through the setup process in 2025—starting from defining FAQs and support scenarios to integrating ChatGPT with your eCommerce platform via APIs or plugins. It also covers training the model with store-specific data like return policies, order tracking, and product details. Whether you're using Shopify, WooCommerce, or a custom system, this setup helps ensure that ChatGPT handles basic queries effectively, while escalating complex issues when needed.